Member Service Representative at Poudre Valley REA

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Member Service Representative

Fort Collins, Colorado, United States | Member Services | Full-time

Poudre Valley Rural Electric Association is seeking a Member Service Representative who wants an exciting work atmosphere and to be a part of a team dedicated to exceptional service.

The Member Service Representative plays a vital role in ensuring members of the Association receive exceptional service. Serving as the first point of contact, this position is committed to delivering a positive member experience through direct interaction with members to address their needs, resolve inquiries and offer information related to programs and services. The Member Service Representative fosters positive relationships through solution-based, member-focused service techniques.

Key Responsibilities

Build and Foster Relationships: Initiate and cultivate positive relationships with Poudre Valley REA members and colleagues to ensure ongoing positive interactions and experiences.
Member Inquiries: Serve as primary point of contact for member inquiries, whether received in person, via telephone, in writing, or from our after-hours call center. Address all interactions professionally and efficiently.
Payment Processing: Process all incoming payments received in person, by mail, drop box, Lockbox, and electronic payments with precision and within designated timeframes. This includes processing daily bank drafts, wire transfers, ACH payments, and balancing cash drawers. Process returned payments promptly and take necessary action for the collection of funds due. Notify members of returned payments and associated fees in a timely manner, ensuring transparency, and facilitating resolution of outstanding balances.
Comprehensive Member Service Support: Provide member service support for all services offered by Poudre Valley REA. Must demonstrate adaptability and productivity in responding to changes and be prepared to assist in other duties and responsibilities assigned by management to ensure the effective operation of the Association.
Service Order Management: Initiate and process various service order requests, such as transfer of service, connections, disconnections, energizations of new service, and other miscellaneous service orders, ensuring accuracy and completeness.

Qualifications

High school diploma or equivalent is required; business school or college-level coursework in business is preferred.
Two years’ customer service experience in consumer services/billing office is required. Electric Utility, especially Cooperative, experience is preferred. Microsoft Word, Excel, and Outlook experience is preferred.

We are proud to offer a competitive wage and benefit package to include:

Medical, prescription and dental insurance with 100% employer paid premiums
401(k) with base and matching contributions/defined benefit pension plan
Holistic wellness program
Life insurance
Paid holidays, vacation and sick leave
Tuition reimbursement

Complete job description available here or at www.pvrea.com/careers

We are an Equal Opportunity Employer

Application Form

First Name *

Middle Initial

Last Name

Address *

Phone *

Email *

Cover Letter and Resume *

Highlight and degrees, achievements, experience or training not included on your resume:

Are you 18 years of age or older? (if you are hired, you may be required to submit proof of age.) *

Are you legally eligible for employment in the United States? *

Are you willing to relocate? *

How did you hear about this position opening? *

If you were referred by a current PVREA employee, who can we thank for the referral?

If you have applied at PVREA before, please list the position(s) in which you applied.

If you have ever been fired from a job or asked to resign, please explain why?

If you have any relatives who are presently employed at PVREA, what is their name and what is your relationship? (enter 'n/a' if this does not apply) *

What is the name of your current employer? (enter 'n/a' if this does not apply) *

When did you start working with your current employer? (enter 'n/a" if the does not apply) *

Why do you want to leave your current employer? (enter 'n/a' if this does not apply) *

What is the name of your previous employer? *

What was your start date at your previous employer? *

What was your end date at your previous employer? *

What was your reason for leaving your previous employer? *

For all driving positions, do you have a valid Driver's License? *

Have you had your driver's license suspended or revoked in the last three (3) years? *

I authorize PVREA to solicit information regarding my character, general reputation, previous employment and similar background information, to verify all information provided in my application, and to contact all references given on my application. I hereby waive any privilege I may have regarding this information and release PVREA from all claims, liabilities and damages. *

I certify that the facts and information in this application and in any attachments or supporting documents are true and complete to the best of my knowledge. I understand that any falsification, misrepresentation or omissions, as well as any misleading statements or omissions will be cause for denial of employment or immediate termination, regardless of when or how discovered. *

I understand that the consideration of my application by PVREA is not an offer of employment and that in the event I am hired, my employment and compensation may be terminated, with or without cause, and with or without notice, at any time. No personnel recruiter, interviewer or other representative of PVREA other than the CEO has any authority to enter into any agreement for employment. *

PVREA is a drug and alcohol-free workplace. I understand that I may be required to submit to a pre- employment physical or other professional examinations, medical inquiries and/or urinalysis tests for the presence of drugs. I agree to such examinations, inquiries and/or testing at PVREA’s expense. I authorize release of the results to PVREA and their use to evaluate my suitability for employment. *

I also release PVREA from all liability arising out of or connected with any examinations, inquiries and/or testing. *

By entering my name below, I acknowledge that I have read each of the above statements. I have also reviewed all of the information, the attachments and/or supporting documents I was provided in this application: *

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Application Form